If a user sends a complaint, your bot can redirect them to a Live Chat, where your team can find out more and find a solution. Or, thank your customers for positive feedback and send them a promo code. For example, have your bot answer users' FAQs and send them your menu or catalog.

You and your team can set up the comment response process the way you prefer. With automation, you can save lots of resources. How automated responses to comments can benefit your business And most likely, they will make a purchase. If you respond to your clients quickly and answer their questions on time, most likely, your customers will feel welcomed and valued. Out-of-topic, “I’m the first” type of comments, words in other languages.Īll the comments are equally crucial for user support and communication with customers. If you run a promo, users who want to participate will comment on the promo post.Įmoji and others. Thanks for the t-shirt, it fits me perfectly! However, I didn’t like the book I bought from your store!Ĭontests and giveaways. What’s your location? How to book a table? Are your products cruelty-free? Can I get a refund?įeedback. Here are the main types of user comments:įAQ. When your customers visit your Facebook Page, they might leave various comments, depending on what they need. In this article, we will tell how to use automation to respond to comments, how it can benefit your business, and show you how to set up the whole process in Chatfuel. However, it will not be as effective as automation is. But there’s a solution.īusinesses can hire more staff to manage comments or post less on social media. It might disappoint both sides: unhappy clients and unsuccessful businesses with low sales. If interested users don’t get a response about a product on time, they can leave the website and never come back. But manual replying to each person doesn’t work as an effective sales funnel for many reasons. Each Facebook user who comments on your Facebook Business Page posts is a potential customer.

Facebook auto reply comments app